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#CHITCHAT ONLINE CHAT HOW TO#
However, things might sometimes change when it comes to making a professional conversation in a non-native language.įind it difficult to work out how to get such a conversation going?įeel a growing discomfort when you have to speak to people in a foreign language?Īshamed of it a bit? Wondering if it’s normal? You love talking to people and helping them. You’re dedicated to lifelong learning and you’re enjoying your courses. You’re here because you want to build a steady online career and become a skilled Customer Service Representative, right? Overcoming the Fear of Speaking to Foreigners Now, let’s get rid of that fear first, shall we? Or at least allay it for start. Etiquette and getting personal with your customers.Setting the right tone for the conversation with a friendly greeting, and.Overcoming a common fear of speaking to foreigners.Thus, in this lesson, we’re going to deal with the basics of live chat greetings and chitchat: Now that you’ve realized how significant those first few lines in chatting with your online customers are, we can dive deeper. If you use the wrong words, they can act like weapons against you instead of tools. In the live chat industry, word choice still matters - using the wrong words, according to psychologists, can release stress-inducing hormones in our brains. As quickly as a hummingbird beats his wing, we form opinions about how trustworthy others are.įurther research at the University of Glasgow shows that something as simple as how you say the word “ hello” dictates how people perceive you.Īs a customer service agent, you might suddenly feel relieved that you serve customers through live chat and that no one can read your face or hear your voice.īut you shouldn’t get too comfortable just because you feel that you’re hiding behind a screen.
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It takes three times as long to blink an eye. It takes 1/10th of a second to make a judgment based off of someone’s face, according to the researchers at Princeton University. Note: Don’t forget to carefully read the whole article later in this lesson and learn the simple steps you can keep in mind when greeting a customer to make a good impression. Let’s further check out his wonderful blog post The Power of Hello: 4 Steps to Create Effective Live Chat Greetings and see what else he says about why first impressions matter so much in. This is how a live chat expert Kevin Gao explains the significance of the very first words you use when chatting to customers via live chat and he’s 100% right. So let’s take a closer look at the importance of effective greetings and how you can harness the power of a good first impression - virtually. But a customer’s judgment dictates your ability to serve him or her. It can be difficult to form the right greeting messages to gain a client’s trust. We all know the old adage, “ you never get a second chance to make a first impression.” But did you ever stop to think that this concept also applies to your live chat service? Home » Become a Customer Service Assistant » Live Chat for Customer Service » Standard Greetings and Chitchat Source: Canva